quot;51″ holiday “downsizing” as soon as possible to buy electric prices – fans, air conditioners, refrigerators – applianc

quot;51″ holiday “downsizing” as soon as possible to buy electric prices – fans, air conditioners, refrigerators – applianc

Reporter recently visited Kaiping City, supermarkets, electronics store, and some commercial street, big businesses have found that branded goods have to cut prices, promotions and other name, race to dismember the holiday “cake.” This year is the national adjustment “51” 3-day holiday for the first year, the industry is expected 3 days, while not long, but it is customary in previous years, spending this holiday season, and the number of long-term travel significantly less than in previous years, will effectively improve the local business spending power. Some businessmen believe that this year’s “51” holiday, Kaiping City Business will present boom. It is understood that the business has prepared sufficient supplies, did her best to introduce a variety of consumer festival, shopping festival, exhibitions, etc., using Fan Quan, credit, appropriate rewards and sales promotions, reminders hot “5 a “consumer market.

Electric prices to buy as soon as possible

Year “51” holiday Home Appliances Shopping malls and manufacturers will jointly carry out promotional activities, sales of appliances to more than three times than usual. “51” holiday is the fan,

Air conditioning , Refrigerator And Washing machine Period of such hot-selling home appliances. Kaiping City, the reporters interviewed several major appliance business learned that this year is very different from previous years: electrical appliances wholesale price of raw materials prices led to rising month by month; manufacturers will no longer allow sellers to offer a promotion activities; appliance prices in the “five a “relatively favorable holidays, after the holiday will be price increases.

Kaiping while ago the temperature had topped 30 , to make people feel the summer approached, the big electronics store, buy fans, air conditioning and other appliances than the public has increased significantly while ago. Kaiping City Manager Tan Lai Sun Star Appliance Co., Ltd., said every year “51” are air conditioners, refrigerators, fans and other electrical appliances, hot period, but the difficult business environment this year, he said, although the introduction of discount on the surface, but in practice than the past is already pushing up the performance of air conditioning is the most obvious. “Ex-factory price per month of different manufacturers, refrigerator, washing machine prices are up, and fortunately we have the first two months in the purchase, get a relatively low price, effectively bringing down the prices manufacturers selling pressure quickly, so ‘ 51 ‘holiday sales prices for the time being not in order to expand sales, but after postganglionic End is sure to rise in price. “

Kaiping City’s major electrical appliances from the seller understand that the more people buy the fan, air-conditioned people to buy less, most people are still watching, waiting, “51” holiday price cuts turmoil electrical . At present, the fans come to buy more for some workers and low-income families to buy good quality brand mostly. Electronics store sales are expected, with the improvement of living conditions, people’s consumption concept of maturity, to further enhance consumer grade, brand, fashion, high technology, environmental protection will be sought after commodity, big screen

Flat Panel TV , Wide-screen, multi-functional Digital Cameras, and camera and color camera

Mobile

Will be popular.

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Customer Service Downsizing

Customer Service Downsizing

Where did everybody go? You and I both have been in stores where it’s hard to find someone who is available or willing to help you. And when you find someone, just how helpful are they? It seems to me that Customer Service has been downsized in this economy.

According to MSN Money’s article “Customer Service Hall of Shame – How Companies were ranked”, 77% of survey respondents expect the following from their customer service experience:

Knowledgeable Staff – 44%
Friendly Staff – 18%
Readily Available Staff – 15%

Having a knowledgeable staff is number one with a whopping 44%. The good news is that we don’t have to downsize product knowledge when we downsize staff. Here are some high-impact, cost-effective steps you can take to keep your customers in the know:

1) Set the expectation – Communicate to your staff that product knowledge is a key to their success as well as yours.

2) Ask your customers – Do an informal survey and ask if they are getting the information they need to make purchase decisions.

3) Develop on-going training – Consistent product knowledge training and role-playing keeps your staff in the conversation.

4) Award product knowledge expertise – Recognize your employees who go above and beyond in communicating their knowledge with customers.

5) Share product questions – At weekly meetings, ask your staff to share product questions and how they responded.

6) Vendor participation – Ask your vendors to provide product training for your staff.

7) Product Events – Hold in-store events for your customers to learn more about your products and services and have your staff conduct the training.

As they say, knowledge is power. There is nothing more assuring for a customer to get answers they need about the products or services they want to buy. Make it easy for them. Choose to be a business that properly educates, trains, and motivates their staff to provide the best service possible.

Norma Huibregtse is an innovative Customer Relationship Consultant, Business Coach and Speaker. She is the Owner of Captivated Customers, an organization she founded to inspire business owners to captivate their customers and turn them into raving fans so that their businesses can experience increased profits and more fun. Norma has spent 20+ years in sales and customer service with both her own businesses and others. She is now dedicated to working with small business owners, helping them attract, connect and engage with their customers utilizing her high-impact Customer Service Smarts Program that will give them a competitive edge. Visit http://www.captivatedcustomers.com for additional information.