Improving Customer Service With Courier Software
Courier companies have a number of different ways that they try to improve the customer service that they offer to their clients. One of the ways they do this is by introducing new courier software into their business. The right courier program can provide customers with faster, more efficient service, and can even help save them money. The Courier Complete software program is a perfect example of a suite of software which can improve almost every aspect of the customer experience with a courier company.
The first thing that courier software offers customers is a much more enjoyable experience when making requests of the courier company. This is one of the largest ways that this software can improve customer service. For instance, in the past, in order to place an order or find out where your package was, you could easily expect to spend a great deal of time on the phone just to make a simple request. Now, you can simply go the website of your courier company. Most courier companies will use software that will allow you to quickly and easily place your orders online, as well as having a great online tracking system that might even include GPS tracking. This feature lets customers know exactly where their shipments are in real time.
Courier software can also improve customer service by allowing couriers to respond to customer requests in much less time than they were able to previously. When a customer places an order with a courier company now, the courier can quickly look up the available couriers electronically to find the one that is in the best position to go and make the pickup. Then, they can electronically dispatch that driver to make the pickup. The way that the software can assist in this process can easily be seen with the results in pickups that are much quicker than those which courier customers would have been able to receive before the introduction of this type of software.
Courier software can also provide things like automated billing which will sync with the accounting software which is being used by their clients. This means that the customers don’t have to waste any time manually entering that information or checking it for accuracy, as the entire process can be entrusted to the software. All of these features help show how software can save money for the clients of couriers, because they are all time saving features.
Calvin Couris is a consultant for courier software and courier business software companies as well as international courier service businesses.
Find The Price Of Courier Services Easily Using A Quick Quote System
Choosing to use the internet when looking for courier services can have a number of benefits with delivery companies having a number of areas on their website that can make things easier for you. One of these sections that can be found on a number of websites is the quick quote system which makes finding the estimated price of your package extremely quick and simple.
These easy to use systems are a great help in getting a quoted price for your intended delivery and all that you need to do is enter a few basic pieces of information and you will be given a price. To get your quote you will usually need to enter the collection and delivery postcode for the trip to calculate the length of the journey although if your parcel is being sent within mainland UK the price will usually be pretty much the same wherever it is being sent. You also need to enter the number of parcels that you are going to send as well as the dimensions of the parcel. Entering the height, width and length along with the weight of the package is done to make sure that your parcel does not exceed the limits that are generally imposed. Once you have entered all of the above details you will then be presented with your quoted price. It should be noted that you must make sure that all details entered are correct, if you enter the incorrect weight or dimensions then you may end up being charged extra for the delivery.
The quick quote system is, as mentioned earlier, one of a few handy extras that can be found with online delivery companies. You will usually find that most couriers will have a tracking system on their website. This means that you can check up on where about in the delivery system your package is by simply entering the reference number that you are given when placing the order. Another major area where you can benefit by going online is where bulk buys are concerned. A lot of courier services will offer discounts for customers who make orders for large quantities of deliveries. This doesn’t necessarily mean that you have got to send all packages at once as you can keep them as credits and use them over a 6 month period.
Taking all of the above into consideration you can see that using the internet when looking to arrange a parcel delivery can bring a number of benefits. You should therefore take this into account the next time you are about to send that package.
Written by E-Commerce Manager of PayPerParcel, Chris Roche. For more information on our courier services, parcel collection or any of our other UK courier options, have a look at our site to see exactly what types of cheap courier services we can offer you.